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Reference Number: SK-SDHCPNY
Location: Westchester County , New York, United States

Senior Director, HCP Engagement & Monitoring:

My client, a small fully integrated biopharmaceutical company based in Westchester County, New York discovers, invents, develops, manufactures and commercializes medicines. They have an extensive solid pipeline, including multiple late stage development products, and are known for their scientific excellence. 

The company has an unwavering commitment to combining good science & good business.  They offer a culture that is high energy, collaborative and cohesive. This is an opportunity to join a select team that is already leading the way in the Pharmaceutical/Biotech industry.

If this sounds like the type of organization you would like to work for, keep reading. I am currently working on a Senior Director, HCP Engagement & Monitoring for this client. The ideal candidate for this role will have the following:              

  • Must have experience with both managing Speaker Programs AND with overseeing HCP contracts and HCP compliance monitoring
  • Must have pharmaceutical client-side experience
  • Prior people management experience
  • Would be a plus if you have developed the infrastructure for the HCP contracting model, have experience with credentialing of the HCPs, know SOPs, etc.
  • Ability to roll up your sleeves and get your hands dirty
  • Ability to work in an evolving and dynamic environment/flexibility
  • Authorized to work for any employer in the US without sponsorship


TITLE:  Senior Director, HCP Engagement & Monitoring

LOCATION: Westchester County, New York                                               

REPORTS TO: Executive Director Commercial Operations

RELO:  Yes


The Senior Director of HCP Engagement and Monitoring will oversee the HCP Engagement and Monitoring team within Commercial Operations, which acts as a shared service for all business units within the Company. This individual will be responsible for leading the strategy and continued development of HCP Contracting and HCP Field Expense Reporting Monitoring, Transparency Reporting Monitoring and Speaker Program administration.


This will include oversight of the development of a Centralized Accountability for end to end HCP Engagements with improved documentation and maintenance processes for contracted services which adapt to growing corporate scale. Written plans, regular audits of operational business functions and implementation of corrective measures will be needed where deemed necessary. In addition, this individual will provide oversight to the speaker bureau operations group. Candidate shall engage and partner with Senior Leadership to influence decisions and effect implementation of strategies and considerations in alignment with organization goals.



  • Work with key stakeholders to lead the development of the needed HCP Engagement model infrastructure regarding Standard Operating Procedures (SOPs), Fair Market Value (FMV) and credentialing tool development, training, communication, process flow/mapping and existing IT systems
  • Act as the facilitator of the HCP Engagement and Monitoring CORE oversight committee to ensure integrity of documentation and controls, examine audit finding remediation, address payment exception forms and review deviations
  • Partner with Marketing and HCP Engagement Leads from other business units to ensure robust Annual Operating Marketing Plans are developed
  • Work in conjunction with the Company’s Commercial management team to define, design, execute, communicate, and maintain a robust and pertinent promotional speaker bureau
  • Oversee monitoring of Transparency data
  • Work in conjunction with the Compliance team to ensure timely and accurate reporting of HCP spend data for transparency reporting purposes
  • Lead the assessment of different program options and make recommendations to senior leadership
  • Oversee the existing speaker bureau including the contracting and training of associated faculty, the buy or build of a speaker bureau platform and the on-boarding of an associated logistics partner
  • Assist the Marketing team in their development of meaningful speaker program content and facilitate Legal, Regulatory and Medical review of same
  • Provide leadership and oversight to speaker programs after launch
  • Partner with Marketing to explore and deliver as approved, additional field-based speaker programs
  • Identify solutions that support and enhance the capability to track operational efficiencies and effectiveness of programs; develop and implement new and re-engineered business processes to ensure company’s ability to monitor and track activities; analyze trends and lead team to remediate program gaps and issues
  • Direct the team to manage the performance of critical vendors and internal processes to ensure the quality of deliverables, adherence to both internal and external standards and to streamline day-to-day operations and increase efficiency
  • Supervise the development of training programs and materials as it relates to HCP Engagement and Monitoring. Additionally, monitor, track and analyze the training process for effectiveness and adherence to program business rules to eliminate company exposure
  • Develop and enforce the maintenance of stringent quality control processes and measures that ensure the accuracy of all report information and data extracts
  • Lead alignment efforts with internal departments to develop, implement, and maintain effective processes and documentation
  • Conduct routine internal reviews and audits of vendor activities to ensure ongoing satisfaction based on audit findings and recommend corrective action to ensure action was met.
  • Work closely with Internal Audit to address any internal audit findings relating to HCP contracting and Speaker Programs
  • Prepare and recommend program operating budgets for approval. Monitor spending for adherence to budget and recommend variances as necessary
  • Develop balanced score cards and Key Performance Indicators to track vendor performance and adherence to statements of work
  • Work with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all employees
  • Develop team with respect to capabilities, career paths and self-awareness



  • 15+ years of "progressive" industry/relevant professional experience; 13+ years of pharmaceutical/biotech or related experience or an equivalent combination of education and experience
  • Must have experience in managing Speaker Programs, as well as HCP Contracts and Compliance Monitoring
  • Demonstrated knowledge of the legal and regulatory environment, as it relates to commercialization in the pharmaceutical/biotechnology industry
  • Previous experience in assessment and design of business processes, including experience in recommending and implementing improvements to systems
  • Knowledge of contract creation and renewal process
  • Demonstrated experience with cross functional matrix team leadership where team members come from various organizational functions
  • Strong organizational, planning/project management and influencing skills are a must. Extensive experience with managing numerous projects concurrently against stringent deadlines
  • Detail-orientated with excellent problem-solving skills, and a focus on continuous improvement
  • Previous experience relating to the oversight of HCP contracting and/or Speaker Bureaus
  • Compliance experience is a plus