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Reference Number: SKP-FSECA
Location: San Francisco , California, United States

Field Service Engineer:

My client is a dynamic and growing company based in the Greater Boston Area. This is a company that’s digitizing biomarker analysis with the goal of advancing the science of precision health. The company’s digital health solution has the potential to change the way in which healthcare is provided today by giving researchers the ability to closely examine the continuum from health to disease.

 

Their technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas, including oncology, neurology, cardiology, inflammation and infectious disease.

 

This company is building a team of best-in-class professionals that thrive in a collaborative high-performance environment.  They believe that the commercialization of an enabling technology with the potential to revolutionize life science research and clinical diagnostics will require the very best people working together and exchanging ideas while sharing a commitment to innovation.

 

I am currently seeking 2 Field Service Engineers for this client for the San Francisco, CA Territory.  You will cover San Francisco, South San Francisco, and San Jose.  You should live within a 40 min response time from downtown.  Will also consider relo, but only ideal for renter, as a small lump sum.  Competitive base salary, plus bonus (paid quarterly!) and stock options!

 

Ideal Candidate:

  • Experience with more than one: robotics, mechanical, liquid handling and electronics (their products have all)
  • Experience with installation, maintenance and trouble shooting
  • Self-motivated problem-solver
  • Team-oriented
  • Live in San Francisco or open to relocation with minimal assistance
  • Authorization to work for any employer in the US without sponsorship

 

TITLE:   Field Service Engineer

LOCATION:  San Francisco, CA – Bay Area

REPORTS TO:  Manager of Field Service, North America                                        

RELO:  Minimal lump sum (ideal for renter)

 

To continue my client’s solid growth, they are currently seeking 2 highly motivated Field Service Engineers in the Bay Area.  This position will be part of our Field Service team and will work in a team environment expanding medical diagnosis and discovery. After the completion of 3 months of extensive training, you will install, repair and support customer base leading to exciting game-changing medical diagnostics.

 

RESPONSIBILITIES:

  • Installation and repair of complex, highly sensitive blood analytics instrumentation
  • Partner with sales team to conduct and document pre-installation customer calls
  • Perform IQ/OQ requiring ability to perform basic assay and results verification
  • Coordinate preventive maintenance and field modifications on customer instruments
  • Develop, communicate and execute action plans satisfying customer issues
  • Operate with a consistent focus on customer satisfaction
  • Be available on-call as needed (generally 8am to 5pm)
  • Direct incoming customer calls to proper team members and follow up with customer
  • Train and answer customer inquiries concerning instrument use
  • Promote the company’s technology and products to customers and to the general industry

REQUIREMENTS:

  • Field service professional with experience in IVD/Laboratory preferred
  • Associates in Electronics or prior military experience in technical arena
  • 3+ years successful field service experience
  • Located in the Bay Area
  • Demonstrated ability to take ownership of customer issues
  • Unique instrumentation demands a team first approach
  • Compliance with customer laboratory conduct and safety protocols
  • A+ certification
  • Ability to travel within territory with little or no advanced notice; approx. 20% travel outside of territory for training, corporate meetings, etc.